HESCO Complaint Center 2025: How to File and Resolve Your Issues

Dealing with electricity-related issues can be frustrating, but the HESCO Complaint Center provides a streamlined process to help you resolve your concerns quickly and effectively. Whether it’s a billing dispute, power outage, or any other service issue, the complaint registration system ensures that your problems are addressed in a timely manner.

HESCO Complaint Center

How to Easily Register a Complaint with HESCO?

If you’re facing any electricity-related issues, registering a complaint with HESCO is straightforward. Follow this step-by-step guide to ensure your concerns are addressed efficiently.

Step 1: Visit the Official HESCO Website

Start by navigating to the official HESCO website. Simply enter “hesco.gov.pk” in your browser’s address bar and press Enter to reach the HESCO homepage.

Step 2: Go to the “Media Center” Tab

Once on the homepage, find the “Media Center” tab in the navigation menu. Hover over it to reveal a drop-down list with various options.

Step 3: Select “Register Your Complaints”

From the drop-down menu, click on the “Register Your Complaints” link. This will take you to the HESCO complaint registration page, where you can submit your issue.

Step 4: Fill Out the Complaint Registration Form

On the registration page, you will need to complete a form with essential details to help HESCO process your complaint effectively. Here’s how to fill it out:

  • HESCO Bill Reference Number: Find the 14-digit reference number on your bill and enter it in the specified field.
  • Mobile Number: Enter your mobile number without spaces or dashes for smooth communication.
  • Name: Fill in your full name as listed on your HESCO bill.
  • Nearest Location: Mention your nearest location to help HESCO identify your service area.
  • Complaint Category: Choose the appropriate complaint type from the options, such as “line complaints,” “non-line complaints,” or “leads/requests.”
  • Complaint Description: Clearly explain the details of your issue in the provided text box.
  • Attach Documents (Optional): You can upload any relevant documents (e.g., photos, previous bills) that might help HESCO resolve your complaint.

Step 5: Submit Your Complaint

After filling out the form, double-check all the information for accuracy. Once you’re confident everything is correct, click the “Register Complaint” button to submit your complaint to HESCO.